Return & Refund Policy
At Enamela, customer satisfaction is important to us. We aim to provide a fair and straightforward return process.
Return Period
Customers may request a return within:
30 calendar days after delivery
Return Eligibility
To qualify for a return:
- The item must be unused or gently inspected only
- The product must remain in original condition
- Original packaging should be included where possible
Returns that show signs of use, damage, modification, or missing components may not qualify.
How To Request A Return
To begin a return request, please contact our customer support team with:
- Order number
- Product name
- Reason for return
- Photos or videos if applicable
Our team will provide return instructions after reviewing your request.
Return Shipping Costs
For preference-based returns, such as:
- Changed mind
- Incorrect size selection
- No longer needed
customers may be responsible for return shipping costs.
For products that arrive:
- Damaged
- Defective
- Incorrect
we will provide an appropriate solution.
Refund Processing
Once returned items are received and inspected, approved refunds will be processed to the original payment method.
Refunds are typically completed within:
5–10 business days
depending on your payment provider.